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Car Hire
Frequently Asked Questions
Can cash or a debit card be used as a deposit?
Sorry, none of our rental partners accept cash or debit card
for deposits or excess, you must provide a credit card in the
name of the lead driver. 64-10084
Can I amend a confirmed booking to change the location or
car group?
Unfortunately we cannot amend locations or car groups once it
is confirmed. You can, however, re-request the vehicle with the
correct data once you cancel your original reservation. Once
your original confirmation is received you can cancel the
booking free of charge
Can I book a specific car/vehicle?
We can only guarantee the category and transmission of the
vehicle, however we can request specific vehicles with the
supplier but this may make longer to confirm if they have it in
stock.
Can I pick up/drop my car off anywhere?
One way rentals are possible, they are incorporated in the
booking process. If the booking engine doesn't return a rate it
unfortunately means that a one way is not possible.
Unfortunately we can not presently perform any international one
way rentals. Car must be returned to the country it was rented
from
Can I use a different credit card when I arrive to the
rental location?
Yes you can, as long as the credit card is in the name of the
driver of the vehicle. This is for insurance purposes.
Does the cars come with a CD player?
We cannot guarantee a CD player with the rental vehicles,
however most rental vehicles come with them as standard now.
Are credit card/administration charges refundable?
The credit card/administration charge if any which CarTrawler
charges you is non refundable in all circumstances.
Can cash or a debit card be used as a deposit?
Our website accepts debit and credit cards, but not cash to
reserve a vehicle. However none of our rental partners/suppliers
accept cash or debit card for deposits or excess, you must
provide a credit card in the name of the lead driver. If the
vehicle is a fully prepaid booking a credit card will still need
to be provided to cover the insurances
Can I amend a confirmed booking to change the location or
car group?
Please click on 'create a new problem ticket' , enter the
amended locations and car group, save the ticket and we will
change the details for you. Please note that the price might
vary.
Can I book a specific car/vehicle?
We can only guarantee the category and transmission of the
vehicle. However we can request specific vehicles with the
supplier if they have it in stock. Please note that this may
take longer to confirm . 97-10215
Can I pick up and drop my car off in 2 different
locations?
One way rentals are possible, they are incorporated in the
booking process. If the booking engine doesn't return a rate it
unfortunately means that a one way is not possible.
Unfortunately we can not presently perform any international one
way rentals.
Can I use a different credit card when I arrive to the
rental location?
Yes you can, as long as the credit card is in the name of
the driver of the vehicle. This is for insurance purposes.
Do I lose my deposit if I cancel my car?
In the event of a cancellation notice of which is received by
CarTrawler within seven (7) days of the car rental booking date
and at least forty eight (48) hours before the rental of the
vehicle is due to commence pursuant to a booking made on this
booking engine all funds will be reimbursed. In the event of a
cancellation notice of which is received by CarTrawler outside
seven (7) days of the car rental booking date and at least forty
eight (48) hours before the rental of the vehicle is due to
commence pursuant to a booking made on this booking engine all
funds except a cancellation handling/ administration fee of
€25.00 and the non-refundable Administration Charge (Card
processing fee) where applicable, will be reimbursed. In the
event of a cancellation notice of which is received by
CarTrawler less than forty eight (48) hours before the rental of
the vehicle is due to commence pursuant to a booking made on
this booking engine no funds paid will be reimbursed to you,
unless the entire rental amount has also been pre paid
CarTrawler will retain 3 days rental and Administration Charge
(Card processing fee) where applicable. In the event of a
cancellation of a booking when the entire rental amount is
payable on arrival, there is no fee for a cancellation.
Do rentals at ski locations include ski racks,snow tyres
etc
Ski racks, snow chains or tyres are not included in the
rental price quoted. They are available in some locations and
should be specially requested at the time of booking. There is
usually a charge for them which is payable locally. No guarantee
can be ma...
What is the location pickup for my booking ?
we do not know who will be supplying the car until you have
made your booking. As we are a broker service we simply source
the best available price at the time and once you make a
reservation we provide the information about a car rental agent
and their exact contact details.
How do I reduce the excess on the vehicle?
Can I take out additional insurances to reduce it? You can
purchase additional insurances to reduce the excess on the
vehicle. This can be done at the rental office on arrival. If
you choose not to purchase additional insurances a
pre-authorisation is required. This pre- authorisation is taken
from your ..
Insurance Excess
When you collect your vehicle, you are asked to leave a
deposit to the value of any insurance excess, which may be
charged by our car rental partner, in case the car is damaged
during the rental. If therefore, you chose to purchase our DEW
(Damage Exces..
Is there a way to cover insurance excess's on vehicles?
All agents offer upgrades in insurance to reduce your
insurance liability. Please see rental conditions for specific
rates for specific vehicles. 64-10090
What insurance is provided? Please consult 'terms and conditon'
displayed next to a car on the search result page and at the
bottom of the confirmation page. They are also provided on your
confirmation voucher. 1-10155
What is covered by the Theft insurance included in the car
rental price?
The theft insurance provided by the car rental company covers
theft of the rental vehicle only. It does not cover your
personal effects, which would normally be covered by either your
travel insurance or your household insurance. There is generally
an Excess on the theft portion of the rental. It is this Excess
which is covered by our Annual Excess policies.
What is Personal Accident Insurance (PAI) and do I need
it?
PAI insures the renter (for the duration of the rental)
in the
event of their accidental death or bodily injury (coverage is 24
hours a day, in or out of the car). The renter's passengers are
also covered while entering, occupying or exiting the vehicle.
This cover is sold at the counter.
If you purchased personal travel insurance, you should check
with your insurance company to see if this is adequate. Most
drivers decline this insurance.
What is super insurance?
You can purchase additional insurances or “Super Insurance
to reduce the excess on the vehicle to zero. This can be done at
the rental office on arrival. 1-10171
Or Take out a no excess insurance policy which will reduce
your excess to zero
Daily insurance
www.dailyexcess.com/citycarrentals
Annual Insurance
www.insurance4carhire.com/citycarrentals
Can I still rent with endorsements on my licence?
If the endorsement / endorsements are for a minor speeding
offence or a red light offence there generally is no problem,
once you have a credit card
However, drink driving or Insurance endorsements will
not be accepted and the rental will be refused.
For all other queries
